This online (Zoom) session will look at the processes involved in effective volunteer recruitment and how excellent ‘customer service’ can help you recruit and engage volunteers more effectively.
This session will help you:
- Learn a five step process for effective volunteer recruitment
- Reflect on how you can improve your own volunteer recruitment practice
- Understand the importance of delivering great 'customer service' in volunteer engagement
- Reflect on key customer service principles you can apply in your work now
Who should attend:
The session is suitable for any trustee, staff member or volunteer in the Richmond borough who is responsible for recruiting and managing volunteers or who is thinking of using volunteers to support their work.
This session is part of our regular series of half-day and bite size training sessions which help develop capacity and promote best practice in volunteer management. Further sessions will cover other aspects of developing a volunteer management programme and these include managing and supervising volunteers, volunteering and the law and handling difficult volunteer related situations.
Trainer: Rob Jackson
Rob Jackson is Director of Rob Jackson Consulting Ltd, a consultancy and training company that helps engage and inspire people to bring about change.
Rob has over 30 years of experience working in the voluntary and community sector, holding a variety of strategic development and senior management roles that have focused on leading and engaging volunteers, including six years at Volunteering England.
Rob is co-author of The Complete Volunteer Management Handbook (DSC, 2012 and 2019) and From The Top Down - UK Edition (Energize Inc., 2015).
Cost:
Free for Richmond-based groups income under £50K
£10+ booking fee for Richmond-based groups income £50-100K
£15+ booking fee for Richmond-based groups income over £100K
£45 + booking fee for out of borough groups
Additional information:
Places are restricted to a maximum of 2 per organisation.
If booking for this session has closed, the correct ticket type is not available, or you have another training-related query, please contact Richmond CVS on 020 8843 7945 or training@richmondcvs.org.uk.
Please note that by registering for our training, you will be bound by Richmond CVS’s Training Terms and Conditions.
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