Name: Zendesk Summer Camp: Designing your Customer Service
Start: 2017-08-22T08:30:00+02:00
End: 2017-08-22T16:30:00+02:00
Location: Les Ateliers des Tanneurs

Zendesk Summer Camp: Designing your Customer Service

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more atwww.zendesk.com.

Zendesk

Great customer service demands customer centricity. It’s about knowing your customer, how they think, how they feel and above all else how they interact with your service.
Join us for this free full day masterclass with industry acclaimed industry expert Amy Scott and you’ll discover what great service really looks like, how to utilise service design to create a better customer experience and you'll even get a chance to “design" under Amy's expert guidance in our hands on workshop.
 
Agenda
8:30-9:00 Registration and networking 
9:00-9:40 The good, the bad and the ugly of customer service experiences
9:40-10:15 The ABC’s of service design
10:15-10:30 Networking break
10:30-11:30 Service design: A deep dive into journey mapping, lifecycle mapping and multichannel
11:30-12:00 Interactive group discussions
12:00-13:00 Networking lunch
13:00-14:15 Zendesk Tips & Tricks with our Support Team 
14:15-14:30 Networking Break
14:30-15:30 Workshop: Mapping your customer journey
15:30-16:30 Roundtable presentations 
16:30-17:30 Happy Hour 
 
Might your colleagues be interested in joining the event? Feel free to forward the invitation to your peers.

Zendesk Summer Camp: Designing your Customer Service

More events from Zendesk

Follow organisers to get events picked for you

Zendesk Summer Camp: Designing your Customer Service

More events from Zendesk

Follow organisers to get events picked for you

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.