Wess Walters & Associates

Wess Walters, MBA is the owner and CXO (Chief Experience Officer) of Wess Walters & Associates (wesswalters.com) a company dedicated to teaching business owners and managers how to increase sales by creating an awesome customer experience.

Wess concentrates on what he calls the 3 pillars of supreme Customer Experience which are: The First Impression, the user’s first interaction with the product, service or institution, The Connection, the organization’s human touch with the ability to connect with the customer using effective listening, empathy & altruism and The Execution, the organization’s ability to deliver on the written and unwritten promises to the customer.

For over 15 years Wess has studied extreme customer service in the hospitality, freight, restaurant, retail, healthcare and entertainment industries at some of the most recognizable brands such as Marriott, The Ritz-Carlton, Emory Healthcare, Sheraton, Walgreens, Hyatt, UPS, Darden restaurants and Turner Broadcasting. His research has revealed the secrets that make these brands successful and he shares these findings to his followers.