Hospitality Hacks Cornwall Awards 2019

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Be the Business

What do Dukes Hotel, London Shell Co and Western Morning News think it takes to win the attention of customers?
Debrah Dhugga, managing director of  Dukes Hotel, winner of many awards, including World Travel Awards – England’s Leading Hotel 2015, joins our panel to give insight into why Dukes is so popular with reviewers, critics, customers and staff alike.
Martin Hesp, editor-at-large at Western Morning News, has stayed in hundreds of hotels in a travel writing career spanning over 30 years. He joins us to talk about intelligent innovations he has seen and why they don’t need to be groundbreaking – just thoughtful.
Leah Lobek, co-founder of London Shell Co, a floating seafood restaurant loved by critics and reviewers, and named in the Telegraph’s Favourite Restaurants in London 2018, will give clear insight into making the most of what you’ve got to create a unique and compelling offer.
The trio will share their practical and actionable tips and tricks to improve hospitality operations ahead of the high season.
Event guests will also have the opportunity to sample the delights of a Nancarrow Farm “feast” event – featuring a menu with ingredients sourced in a true farm to table way.
The interactive event has been designed so that guests can take inspiration from the panel of hospitality experts, access best tips submitted throughout the Hospitality Hacks Cornwall Awards programme and take away a plan of actions based on implementing fresh ideas into their own businesses with the help of an accountability buddy.
The event is free to attend and should get you thinking about the best ways to improve your hospitality firm ahead of the peak season.
Please remember to secure your free transportation as parking is strictly not available at Nancarrow Farm.
Please book your transport using the following links:
<UL>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-truro-shuttle-to-nancarrow-farms-tickets-55763273452" TARGET="_blank" REL="noopener noreferrer">Park and ride from Truro</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-st-ives-shuttle-to-nancarrow-farms-tickets-55763504142" TARGET="_blank" REL="noopener noreferrer">Park and ride from St Ives</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-falmouth-shuttle-to-nancarrow-farms-tickets-55763994609" TARGET="_blank" REL="noopener noreferrer">Park and ride from Falmouth</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-padstow-shuttle-to-nancarrow-farms-tickets-55763560310" TARGET="_blank" REL="noopener noreferrer">Park and ride from Padstow</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-newquay-shuttle-to-nancarrow-farms-tickets-55763921390" TARGET="_blank" REL="noopener noreferrer">Park and ride from Newquay</A></LI>
</UL>
Dress code: smart casual
Agenda
<UL>
<LI>14:45-15:15: Arrivals and registration</LI>
<LI>15:15: Welcome address from Tony Danker, CEO, Be the Business</LI>
<LI>15:20-16:10: Expert panel session featuring Debrah Dhugga, Martin Hesp and Leah Lobek</LI>
<LI>16:10-16:40: Awards ceremony</LI>
<LI>16:40-16:45: Address from Vicky Goldby, Cornwall hospitality lead, Be the Business</LI>
<LI>16:45-17:30: Collaborative workshop to form action plans</LI>
<LI>17:30-18:30: Food, drinks and entertainment</LI>
<LI>18:30: Event close and transport back to Truro, Padstow, St Ives, Newquay and Falmouth</LI>
</UL>
Awards giving
Time to celebrate all our Hospitality Hacks entries and the ideas, tips and tricks that our judges deemed to be most innovative, impactful and in need of an award!
Explore the hacks submissions
Our team have carefully curated the tips and tricks submitted throughout the Hospitality Hacks Cornwall Awards 2019 so that you can make your way through them in real life.
Choose from new (or forgotten!) ways of improving your business and your customers' experience in 2019.
You'll also have another chance to write down new new hacks to inspire, educate and improve other businesses. 
The best ideas from the night will be added to our book – "Cornwall's Hospitality Hacks" – the simple ways to give guests big smiles.
Network over a bite
Please join us for a bite from Nancarrow Farm's wonderful wood-fired kitchen while networking.
Connect with other people who have businesses like yours, with similar challenges and opportunities, to help each other implement those new ideas on your action sheet.
FAQs
Are there ID or minimum age requirements to enter the event?
You must be aged 16 or older.
What are my transport/parking options for getting to and from the event?
Please note that there is no parking available at Nancarrow Farm. Be the Business has partnered with local firms to provide transportation services from Padstow, Newquay, Falmouth and St Ives – these will provide a ride to and from the event for 15 passengers each.
There is also an ongoing shuttle service available from Truro Football Club.
What should I do with my car?
Parking is available at Truro Football Club for £1 + Eventbrite fee, payable when reserving your space on the shuttle. Those using the local services will need to arrange a ride to and from the collection and drop off point.
Please book your transport using the following links:
<UL>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-truro-shuttle-to-nancarrow-farms-tickets-55763273452" TARGET="_blank" REL="noopener noreferrer">Park and ride from Truro</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-st-ives-shuttle-to-nancarrow-farms-tickets-55763504142" TARGET="_blank" REL="noopener noreferrer">Park and ride from St Ives</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-falmouth-shuttle-to-nancarrow-farms-tickets-55763994609" TARGET="_blank" REL="noopener noreferrer">Park and ride from Falmouth</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-padstow-shuttle-to-nancarrow-farms-tickets-55763560310" TARGET="_blank" REL="noopener noreferrer">Park and ride from Padstow</A></LI>
<LI><A HREF="https://www.eventbrite.co.uk/e/hospitality-hacks-cornwall-awards-newquay-shuttle-to-nancarrow-farms-tickets-55763921390" TARGET="_blank" REL="noopener noreferrer">Park and ride from Newquay</A></LI>
</UL>
What is accessibility like at Nancarrow Farm?
<A HREF="https://www.bethebusiness.com/wp-content/uploads/2019/02/Accessibility-guide-for-Nancarrow-Farm.pdf" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">Please visit this link for complete accessibility detail.</A>
What should I bring to the event?
Notebook, pen, business cards and a positive and open outlook.
How can I contact the organiser with any questions?
Please email cornwall@bethebusiness.com
What should I do if I have a dietary requirement?
Please email cornwall@bethebusiness.com
What should I do if I have an accessiblity requirement?
Please refer <A HREF="https://www.bethebusiness.com/wp-content/uploads/2019/02/Accessibility-guide-for-Nancarrow-Farm.pdf" TARGET="_blank" TITLE="Nancarrow Accessiblity information" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">to this page</A>. 
Do I have to bring my printed ticket to the event?
No – we will have a guest list available.
Is my registration fee or ticket transferrable?
You may transfer your ticket to a colleague or peer. Simply forward them your email confirmation so that they can prove they have your permission to use their ticket.
Is it ok if the name on my ticket or registration doesn't match the person who attends?
Yes. You may transfer your ticket to a colleague or peer. Simply forward them your email confirmation so that they can prove they have your permission to use their ticket.

Hospitality Hacks Cornwall Awards 2019

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Hospitality Hacks Cornwall Awards 2019

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